Who are we?

Patrick Jongbloet
MBA (Open), MCMI, MBIFM

Throughout a twenty year career in three different industries delivering continuous improvement has been part of Patrick’s remit, whatever the job title.

Last employed as Group Director for Health-Safety-Environment, Quality, Training & Development in a medium size organization (£40m turnover) in the FM services industry, Patrick decided, in August 2002, to create his own business “eager-4-excellence”, specializing in Facilities Management, Health & Safety, Training & Facilitation, etc. On April 1st 2005, eager-4-excellence Limited was registered as No.5385416.

Together with Martin Moy, Patrick created a second Company, Mesh-4-Safety Ltd., in 2006, to take care of the growing need for quality and certificated H&S training.

Patrick is a key associate of the FM Guru Network since its inception in 2003 and ex BIFM Chairman for the South Region (04-06). He is equally a member of the Institute of Directors (IOD), the Chartered Management Institute (CMI), and the Open University MBA Alumni Association.

Achievements:

@ Grown eager-4-excellence ltd. from its inception in 2002 to a successful £150K/year T/O (2006 accounts) 1 person consultancy through offering Freelance training and facilitation, facilities management consultancy, and a variety of project management related services.

+ As a freelance trainer, active as a member of the Hemsley Fraser Group Associates College since 2005, working all over Europe and Africa for some of their key international accounts: ADM aggregates, Avon Cosmetics, Hewitt Associates, etc.
+ In the UK, eager-4-excellence is a preferred supplier to Stagecoach Group for the design and delivery of interactive staff workshops, other clients including Dalkia Group, Cofathec,Romec (Royal Mail), and Cleanbrite (Supplier to Tesco Group) amongst others.
+ As a facilities management consultant predominantly engaged on major market testing exercises and outsourcing projects, as the expert advisor to the client or occasionally as strategic advisor to one of the bidding parties. Clients include Primark (2007), Dolphin Square, Goldsmiths University, and London School of Economics (2006), OFCOM (2005 & 7), Haden BML (BBC Project 2004), etc.
+ Twice selected as finalist in the PFM Partnership Awards (2005 & 7)
+ Speaker at Euro FM Conference (Rotterdam 2003) / BIFM Conference (Oxford 2006) and part of the moderating team at FM Forum Events (twice a year since 2002)
+ In Project terms, successfully ran transport & distribution sector for Business Link Kent from 2002 to 2005, than one of the key drivers behind the international DEEP project (ESF funding (2005-6), and appointed external quality auditor for the Truckspeak™ Project phase 2 (2004-7)

@ Contributed to company’s substantial growth and diversification as a successful service partnership provider (July 97-July 02), both at operational level and more recently in a business support role for the group:

+ Driving and implementing group strategy on Safety, Health, and Welfare - Quality Assurance - Training and Development - Supply Management - etc.
+ Grown existing contracts with blue chip clients from cleaning services contracts to full facilities and multi-services management operations, reaping nationally recognised awards.
+ In financial terms, achieved a leap in turnover from £2.5 million to in excess of £6.5 million.
+ Expanded division by 25% in first year yielding contribution in excess of set targets.
+ Re-organised main contract management into customer orientated functional units.
+ Introduced service level agreement and trust based service partnership concepts.
+ Implemented merger of two service contracts saving client £200K/year.

@ Participated in changing Eurotunnel from a project to a commercial and operational transport organisation (93/Jun-97):

+ Successfully co-ordinated the HGV service resumption project following the Nov. 97 fire.
+ Represented UK and French terminals in coach reservation system project.
+ As a key member of the Change team, applied 'Activity Value Analysis' process resulting in a 30% reduction in administrative and managerial staff without loss to service quality level.
+ Identified and drove through a £4million (-25%) cost reduction in UK terminal budget.
+ Published operating manual which became benchmark for all tolls training.
+ Played key role in testing and integrating computerised toll revenue system. Created,planned and delivered tailor-made migration course.
+ As part of three man project team, designed, tested and implemented manual ticketing and transaction process for inaugural freight service.
+ Assessed, interviewed, recruited and trained 95 staff for service implementation.